Privacy Policy

This Privacy Policy explains how Vmeus LLC, operator of the Fix My Pipe website and telephone dispatch service (fixmypipe.net), collects, uses and shares information in connection with the plumbing referral service. This policy applies to visitors of the website and to callers who contact the published dispatch number.

Information Collected Through Calls

When a call is placed to the published number, the phone number dialed from, the time and duration of the call, and the substance of the conversation (the plumbing issue described, the service address and general location) are collected in order to route the request to a servicing contractor. Calls may be recorded or transcribed for quality assurance, training and dispute resolution; a recorded line is disclosed at the start of the call where required by law.

Tracking Numbers and Call Analytics

Dynamic and static tracking phone numbers may be displayed across the website and in advertising to measure which pages, channels or campaigns generate calls. These numbers forward to the same dispatch line and do not change how a call is handled; they exist solely for marketing measurement.

Sharing Caller Information With Servicing Contractors

To fulfill a service request, the caller's name, phone number, service address and description of the plumbing issue are shared with an independently licensed and insured plumbing contractor operating in the caller's area, so that a technician can be dispatched. Information is not sold to unrelated third parties for their own marketing purposes.

Website Data, Cookies and Analytics

The website may use cookies and similar technologies to understand traffic patterns, measure page performance and support the call-tracking function described above. Aggregated and de-identified analytics data may be reviewed to improve site content and load times. Browser settings can be used to block or delete cookies; doing so may affect how tracking numbers display but will not prevent a call from being answered.

Third-Party Links

The website may reference or link to third-party resources, including membership programs referenced in promotional offers (such as AAA, Costco, Sam's Club or Lowe's). Those organizations maintain their own privacy practices, which are not controlled by Vmeus LLC.

Data Retention

Call records, recordings and service-request details are retained for as long as reasonably necessary to support dispatch, billing reconciliation with contractors, dispute resolution and legal or regulatory recordkeeping obligations, after which the information is deleted or de-identified.

Security

Reasonable administrative and technical safeguards are used to protect caller and website information against unauthorized access, alteration or disclosure. No method of transmission or storage is completely secure, and no guarantee of absolute security can be made.

Children's Privacy

The website and dispatch service are directed to adults seeking plumbing services for a residence or property and are not intended for use by children under 13. Personal information is not knowingly collected from children.

California Resident Rights (CCPA/CPRA)

California residents have the right to know what personal information has been collected, the right to request deletion of personal information (subject to legal exceptions), the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. Details on submitting an opt-out request are provided on the Do Not Sell or Share My Personal Information page. Requests to know, delete or correct personal information may be submitted using the contact details below and will be verified before being processed.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The date of the version in effect governs.